At Agri Information Partners we want to deliver the best service to our clients and the users of our software (E-Brida & Mercado). To further improve our support the Agri Information Partners Service Desk has been opened!
As a key user, you can now access this new system! Your account has already been created for you, and an invitation should have arrived in your mailbox. If this is not the case, please contact us : email@example.com .
With the Agri Information Partners Service Desk, it is possible to:
- Consult the Knowledge Base, which contains articles about the (best) ways of working with the applications
- Submit and follow up on Tickets, which describe your issue or question. Please note that only tickets from Key users will be processed.
The Knowledge Base replaces the current support documents from the Support Documentation web page. The contents of these documents have been converted to articles on the Knowledge Base. New articles will be added regularly.
The Tickets replace the email account firstname.lastname@example.org or direct messages to the team. Do you have a question or an issue? Submit a ticket! You are guaranteed to get a response in the shortest time possible. Tickets are processed every working day during office hours (European time). Messages sent directly to AIP contacts will no longer be processed directly, but instead will be converted into tickets and processed accordingly. Converting a direct message to a ticket will generally more time-consuming than responding to a submitted ticket due to the extra required internal communication.
With the start of the Agri Information Partners Service Desk, our old methods for delivering support will be phased out in the near future. The old support email account and the support documents will be made permanently unavailable starting January 1st 2020.