We make use of TeamViewer for remote support.
With TeamViewer we can temporarily take control of your computer, so we can help you immediately.
You can simply download and run TeamViewer, installation is not needed.
After that the application will show an ID, which you can pass on by phone or e-mail.
You can keep watching and disconnect whenever you want.
Service Desk is your partner for your application knowledge and issues!
Knowledge Base will give you documents to discover, or rediscover, about the application. New articles will be added regularly.
The issues are captured and managed under my tickets. Tickets are processed every working day during office hours (European time).
How do I access to the Service Desk?
You can login (preferably with Chrome) and enter your credentials
How can I get an account for the service desk?
It is simple, place a request for an account. You should receive your credentials within no time.
Who can get an account?
Any E-Brida or Mercado user can get an account to access the Service Desk.
I lost my credentials, and now?
We will help you, send a message to email@example.com. We will send you your credentials
How do I submit a ticket?
Login the service desk and open the “Add Tickets”.
How do I know the status of my ticket?
Login the service desk and open the “My Tickets”. There is the list of your issues. They are classified per status: Open, On Hold (when being processed), Closed.
Who is taking care to reply to my tickets?
The ticket is dispatched to our own business consultant. You are secure to get an expert answer on the issue. We are taking care of the tickets every working day during office hours.
Where should I start?
Look at the category “Practical Information”
How can I find articles related to topic I want?
The search field (with the binocular logo) will populate articles that contains the search terms you fill in. Check it out! It is very useful ?
How do I know which are the new articles?
The new articles are listed here
What if I can’t find the information I am looking for in the knowledge base?
We are glad to enrich the Knowledge Base with topics that you are interested about. Submit a ticket and specify the topics you would like to have an article about. And if you find an article interesting use the Like button at the bottom. Same goes with the dislike button when you were not satisfied, and let us know why you aren’t ?.