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Agri Information Partners

IT specialist for plantbreeding

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Support

AIP Support Desk contact information

Agro Business Park 67,  6708 PV
PO Box  251 ,  6700 AG
Wageningen
The Netherlands

Supportdesk :    +31 (0) 317 471 333

Knowledge Base
Submit a ticket

We make use of TeamViewer for remote support.

With TeamViewer we can temporarily take control of your computer, so we can help you immediately.

You can simply download and run TeamViewer, installation is not needed.
After that the application will show an ID, which you can pass on by phone or e-mail.

You can keep watching and disconnect whenever you want.

Download Teamviewer Quick support

Service Desk is your partner for your application knowledge and issues!

Knowledge Base will give you documents to discover, or rediscover, about the application. New articles will be added regularly.

The issues are captured and managed under my tickets. Tickets are processed every working day during office hours (European time).

Get started

General

How do I access to the Service Desk?

You can login (preferably with Chrome) and enter your credentials

How can I get an account for the service desk?

It is simple, place a request for an account. You should receive your credentials within no time.

Who can get an account?

Any E-Brida or Mercado user can get an account to access the Service Desk.

I lost my credentials, and now?

We will help you, send a message to info@agripartner.nl. We will send you your credentials

My Tickets

How do I submit a ticket?

Login the service desk and open the “Add Tickets”.

How do I know the status of my ticket?

Login the service desk and open the “My Tickets”. There is the list of your issues. They are classified per status: Open, On Hold (when being processed), Closed.

Who is taking care to reply to my tickets?

The ticket is dispatched to our own business consultant. You are secure to get an expert answer on the issue. We are taking care of the tickets every working day during office hours.

Knowledge Base

Where should I start?

Look at the category “Practical Information”

How can I find articles related to topic I want?

The search field (with the binocular logo) will populate articles that contains the search terms you fill in. Check it out! It is very useful ?

How do I know which are the new articles?

The new articles are listed here

What if I can’t find the information I am looking for in the knowledge base?

We are glad to enrich the Knowledge Base with topics that you are interested about. Submit a ticket and specify the topics you would like to have an article about. And if you find an article interesting use the Like button at the bottom. Same goes with the dislike button when you were not satisfied, and let us know why you aren’t ?.

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All-American-Selections
bloomstudios
edens-creation
florius
helleborus
Star and roses
vertuco
bloomstudios
Storm Seeds
The Swaen
Tozer Seeds
Plantum
Naktuinbouw
Limgroup
MPS
Koppe
Konst
Kapiteyn
Interplant
Hilverda Kooij
Flevo Berry
Florensis
Floreac
Evanthia
Dummen orange
DSV zaden
Dekker
De groot & Slot
De Bolster
BNA
BHN Seed
Bejo
Ball
Anthura
hazera
syngenta
wur
westland-seeds
schoneveld-breeding
rudy-raes
royal-van-zanten
peka
novisem
microflor
kp-holland
hortibreed
hilcverda-kooij
haas
fresh-forward
fobek
beekenkamp
de-bolster
united-selections logo
slijkerman
Takii Seeds
Benary logo
Agrico logo
Sion logo

Manage varieties software Mercado

Mercado helps you position your plant varieties. One central solution to forecast, analyse and showcase your products. Together, we define what your needs are. We believe we can make a difference.

Website of Mercado

Breeding information system E-Brida

Plant breeding software E-Brida is a tool with extensive options for (mobile) data registration and analysis. The software has been developed based on experience over more than 20 years.

Website of E-Brida

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